Teledex Telephone SIP ND2100 User Manual

SIP ND2100 Series  
Single Line IP Phone User’s Guide  
For Models: SIP ND2105, SIP ND2110, SIP ND2105S, SIP ND2110S, SIP ND210L  
IMPORTANT SAFETY INSTRUCTIONS  
WHEN USING YOUR TELEPHONE EQUIPMENT, BASIC SAFETY  
– WHEN THE POWER SUPPLY CORD OR PLUG IS DAMAGED  
OR FRAYED.  
PRECAUTIONS SHOULD ALWAYS BE FOLLOWED TO REDUCE THE  
RISK OF FIRE, ELECTRIC SHOCK AND INJURY TO PERSONS, INCLUDING  
THE FOLLOWING:  
– IF LIQUID HAS BEEN SPILLED INTO THE PRODUCT.  
– IF THE PRODUCT HAS BEEN EXPOSED TO RAIN OR WATER.  
1. READ AND UNDERSTAND ALL INSTRUCTIONS.  
– IF THE PRODUCT DOES NOT OPERATE NORMALLY BY  
FOLLOWING THE OPERATING INSTRUCTIONS. ADJUST ONLY  
THOSE CONTROLS THAT ARE COVERED BY THE OPERATING  
INSTRUCTIONS, AS IMPROPER ADJUSTMENT OF OTHER  
CONTROLS MAY RESULT IN DAMAGE AND WILL OFTEN  
REQUIRE EXTENSIVE WORK BY A QUALIFIED TECHNICIAN  
TO RESTORE THE PRODUCT TO NORMAL OPERATION.  
2. FOLLOW ALL WARNINGS AND INSTRUCTIONS MARKED ON  
THE PRODUCT.  
3. UNPLUG THE PRODUCT FROM THE WALL OUTLET BEFORE  
CLEANING. DO NOT USE LIQUID CLEANER OR  
AEROSOLCLEANERS. USE A DAMP CLOTH FOR CLEANING.  
4. DO NOT USE THIS PRODUCT NEAR WATER; FOR EXAMPLE NEAR  
A BATHTUB, WASH BOWL, KITCHEN SINK OR LAUNDRY TUB, IN  
A WET BASEMENT, OR NEAR A SWIMMING POOL.  
– IF THE PRODUCT HAS BEEN DROPPED OR THE CABINET HAS  
BEEN DAMAGED.  
5. DO NOT PLACE THIS PRODUCT ON AN UNSTABLE CART, STAND  
OR TABLE. THE PRODUCT MAY FALL, CAUSING SERIOUS DAMAGE  
TO THE PRODUCT.  
– IF THE PRODUCT EXHIBITS A DISTINCT CHANGE IN  
PERFORMANCE.  
6. SLOTS AND OPENINGS IN THE CABINET AND THE BOTTOM ARE  
PROVIDED FOR VENTILATION, TO PROTECT IT FROM  
10. AVOID USING A TELEPHONE (OTHER THAN A CORDLESS TYPE)  
DURING AN ELECTRICAL STORM. THERE MAY BE A RISK OF  
ELECTRIC SHOCK FROM LIGHTNING.  
OVERHEATING. THESE OPENINGS MUST NOT BE BLOCKED OR  
COVERED. THE OPENINGS SHOULD NEVER BE BLOCKED BY  
PLACING THE PRODUCT ON A BED, SOFA, RUG OR ANY OTHER  
SIMILAR SURFACE. THIS PRODUCT SHOULD NEVER BE PLACED  
NEAR OR OVER A RADIATOR OR HEAT REGISTER. THIS  
PRODUCT SHOULD NOT BE PLACED IN A BUILT-IN INSTALLATION  
UNLESS PROPER VENTILATION IS PROVIDED.  
NOTICES  
REQUIREMENTS OF PART 15 - FCC RULES  
NOTE: This equipment has been tested and found to comply with  
the limits for a Class A digital device, pursuant to Part 15 of the  
FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This  
equipment generates, uses, and can radiate radio frequency energy  
and, if not installed and used in accordance with the instructions,  
may cause harmful interference to radio communications. However,  
there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to  
radio or television reception, which can be determined by turning  
the equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures: a) move  
the telephone away from the receiver; b) consult the dealer or an  
experienced radio/TV technician for help. Any changes made by the  
user not approved by the manufacturer can void the user’s authority  
to operate the telephone.  
7. NEVER PUSH OBJECTS OF ANY KIND INTO THIS PRODUCT  
THROUGH CABINET SLOTS AS THEY MAY TOUCH DANGEROUS  
VOLTAGE POINTS OR SHORT OUT PARTS THAT COULD RESULT IN  
A RISK OF FIRE OR ELECTRIC SHOCK. NEVER SPILL LIQUID OF ANY  
KIND ON THE PRODUCT.  
8. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT DISASSEMBLE  
THIS PRODUCT, BUT TAKE IT TO QUALIFIED SERVICE PERSONNEL  
WHEN SOME SERVICE OR REPAIR WORK IS REQUIRED. OPENING  
OR REMOVING COVERS MAY EXPOSE YOU TO DANGEROUS  
VOLTAGES OR OTHER RISKS. INCORRECT REASSEMBLY CAN CAUSE  
ELECTRIC SHOCK WHEN THE APPLIANCE IS SUBSEQUENTLY USED.  
9. UNPLUG THIS PRODUCT FROM THE WALL OUTLET AND REFER  
SERVICING TO QUALIFIED SERVICE PERSONNEL UNDER THE  
FOLLOWING CONDITIONS:  
 
1. Introduction to the Teledex iPhone SIP ND2100  
Series IP Phone  
CAUTION mean risk of damage to equipment. Whenever you  
see this symbol, be aware of the steps that you will perform  
and be sure that you avoid the conditions that may damage  
the equipment.  
The Teledex iPhone SIP ND2100 series IP phone is a  
SIP-compliant network terminal. Instead of using standard  
analog or digital telephone lines, it connects to the network  
in the same manner as computers and printers do. The voice  
and control signals to and from the SIP ND2100 series phones  
are entirely digital data that is transmitted over the data  
network, rather than phone lines.  
NOTES point out exceptions or additions to the information  
presented in a particular section. You may want to highlight  
some information that you will need to remember  
periodically in the operation or installation of this device.  
2.2 Versions of the SIP ND2100 Series  
1.1 Definitions, Acronyms and Abbreviations  
PoE: Power over Ethernet  
NOTE: There are has three versions of this phone, depending  
on how power is supplied to the telephone.  
VoIP: Voice over IP  
Version 1: Local power version. This version requires an  
approved inline power adapter to provide power.  
IP-PBX: IP-based Private Branch Exchange  
PSTN: Public Switched Telephone Network  
SIP: Session Initiation Protocol  
Version 2: PoE (Power over Ethernet) version. This version is  
designed for customers with a PoE compatible network  
interface available (e.g. PoE switch, or PoE injectors). The  
power for the phone is supplied over the Ethernet network.  
TFTP: Trivial File Transfer Protocol  
DTMF: Dual Tone Multiple Frequency  
1.2 The SIP ND2100 Series Works Like a Telephone  
Version 3: Dual-power version. The version can work in either  
local power or PoE mode, depending on jumper settings  
made to the phone. When the phone is working in the local  
power mode, an inline power adapter is needed (as for  
Version 1). When the phone is working in PoE mode, the  
power will be provided through the PoE Ethernet port.  
The SIP ND2100 series phone functions in a manner very  
similar to analog or digital telephone instruments that are  
connected to a PABX (private automatic branch exchange.)  
1.3 The Network  
Instead of telephone lines, the SIP ND2100 series connects  
to other IP telephones via an Ethernet network.  
CAUTION: For Version 3, there is risk of damaging the  
equipment if the power jumper is not set properly  
according to the specification from Teledex.  
1.4 The IP-PbX  
An IP-PBX is a telephone switching system inside that switches  
calls between Voice over IP (VoIP) users on local lines, and lets  
all users share a certain number of external telephone lines.  
The typical IP-PBX can also switch calls between a VoIP user  
and a traditional telephone user, or between two traditional  
telephone users much like a conventional PBX does.  
2.3 Unpacking the SIP ND2100 series  
The SIP ND2100 series IP phone package contains  
several components:  
• The main base unit, or keyset (see figure 1, page 10)  
• A handset for use during conversations  
• Two or three network cables for connecting the  
phone to the network, or a PC. The SIP ND2100 series  
has a built-in Ethernet switch, and two Ethernet ports.  
The IP-PBX controls all of the SIP ND2100 series terminals  
on the network, as well as other types of VoIP terminals  
that are connected to the network. The SIP ND2100 series  
works with various IP-PBX products. For a list of IP-PBX  
servers with which the SIP ND2100 series is compliant,  
• A handset coil cord, to connect the handset to the  
phone, or base  
• The package may also contain an optional power  
adapter (if necessary)  
1.5 The Network System Administrator  
For Version2 (PoE version), no power adapter will be  
provided. For the Version 1 (local power version) and  
Version 3 (dual-power version), an inline power adapter  
may be provided along with the package, depending on  
the intended country of use. The inline power adapter  
provides two network ports. One is used to connect with  
the user’s network interface; another is for connecting  
with the SIP ND2100 series.  
The SIP ND2100 series requires configuration in order to  
work properly on the network. This task is performed by  
a technical specialist referred to as a network or system  
administrator. The network administrator will perform the  
configuration steps from a control station at the IP-PBX.  
2. Installing the SIP ND2100 Series IP Phone  
Installing the SIP ND2100 series in a guest room or at a  
workstation is as simple as installing a conventional  
office telephone.  
2.4 Connecting the Handset  
Plug one end of the coil cord into the RJ-10 receptacle on the  
handset, and the other end into the receptacle on the left  
side of the base. Place the handset into the cradle of the base.  
2.1 A Matter of Safety  
WARNINGS mean danger to persons and possibly, damage to  
equipment. Whenever you see this symbol, be careful to  
study the steps that you will perform, and be sure that you  
understand the nature of the hazards before beginning  
the task.  
3
 
2.5 Connecting the SIP ND2100 Series to the network  
2.7 Arranging the SIP ND2100 Series on the Desk or Table  
WARNING! Risk of electrical shock! Dangerous voltages may  
be present on the terminals of the network patch cable after  
it is plugged into the network wall jack. Connect the patch  
cable to the base first, then to the network wall jack.  
Route the network cable toward the rear of the base of  
the phone, and attach the desk/wall mounting bracket by  
inserting the tabs into the matching holes in the base. Place  
the phone in a convenient location on the desk. Place the  
handset on the cradle and confirm that the hookswitch is  
properly depressed by the weight of the handset.  
2.5.1 SIP ND2100 Series Version 1 (Local Power)  
Connect Network to the Inline Power Adapter.  
2.8 Mounting the SIP ND2100 Series on a Wall  
For this version, the network interface is assumed to NOT  
be PoE compatible. For installation within North America,  
Teledex provides an inline power adapter, which has two  
network ports labeled “PHONE” and “LINE” respectively. (For  
installation outside North America, please contact Teledex for  
information on obtaining an approved inline power adapter.)  
The SIP ND2100 series can be mounted on a wall or other  
vertical or near-vertical surface surface. To do so, the  
desk/wall mounting bracket should be rotated 180 degrees,  
compared to the desk mounting position. Use screws  
(and anchors, if necessary) to match the hole pattern in  
the bracket. The wall mounting clip (just underneath the  
hookswitch) should be removed and re-installed after  
rotating it 180 degrees.  
Plug one end of a network patch cable into the RJ-45 jack  
at the top of the SIP ND2100 series base. Connect the other  
end of this cable to the RJ-45 jack labeled “PHONE” on the  
power adapter. With a second network patch cable, plug one  
end into the RJ-45 jack labeled “LINE” on the power adapter.  
Connect the other end of this cable to the network wall jack  
designated by the network administrator. Plug the power  
adapter into an unswitched electrical outlet.  
To remove the clip, push it firmly toward the hookswitch.  
The clip will hold the handset firmly in the cradle, and  
allow it to depress the hookswitch when the phone is  
not in use.  
3. Configuring the SIP ND2100 Series  
2.5.2 SIP ND2100 Series Version 2 (PoE)  
Once the SIP ND2100 series has been unpacked, set up on the  
desk (or mounted to a wall), and connected to the network,  
the network administrator should be notified that the unit  
is ready for network configuration and activation. Once this  
process has been completed, it will receive power from the  
network and begin to function.  
For this version, the network interface is assumed to be  
PoE compatible, and power present at the Ethernet jack.  
Plug one end of a network patch cable into the RJ-45 jack  
at the top of the SIP ND2100 series base. Connect the other  
end of this cable to the network wall jack designated by  
the network administrator.  
3.1 Starting Up  
2.5.3 SIP ND2100 Series Version 3 (Dual power)  
The SIP ND2100 series will automatically begin to function  
once it has been connected to the network, configured and  
activated by the network administrator. The network will  
detect the presence of the SIP ND2100 series and supply  
power and data to it (there is no on/off switch). Once  
power has been applied, it takes about ninety (90) seconds  
for the SIP ND2100 series to be ready for configuration.  
This version can work in either local power or PoE mode,  
according to the different setup of the power jumpers  
underneath the phone. When the phone is set to work in  
the local power mode, connect to the network through  
the inline power adapter as described in subsection 2.5.1.  
When the phone is configured to work in PoE mode,  
follow the instructions described in subsection 2.5.2.  
3.2 Online Configuation  
CAUTION: Do not connect a standard telephone line cord  
to the network RJ-45 jack. A standard telephone cord  
connector can fit into the RJ-45 jack; however there is a  
risk of damaging the equipment if this is done.  
The SIP ND2100 series supports web-based online  
configuration, and can be configured through another  
PC. The default IP address for the phone is 10.10.1.254.  
The network administrator should configure the SIP  
ND2100 series to another static IP address, or activate  
the DHCP function through the online configuration.  
NOTE: The SIP ND2100 series will not function until it has  
been configured and activated by the network administrator.  
3.2.1 Visit the Configuration Portal (Fig.2)  
2.6 Connecting a PC to the SIP ND2100 Series  
Use the link http://(IP Address):8080 to access the web portal  
of the SIP ND2100 series. The default IP address is 10.10.1.254,  
password will be required to access to the web portal.  
The default logins are (case sensitive):  
If the installation environment has only one active network  
jack, and another network device such as a PC must share the  
same space, that device should be disconnected from the wall  
jack and reconnected to the RJ-45 jack on the right side of the  
SIP ND2100 series.  
Username: Admin  
CAUTION: The cable from the network wall jack must be  
connected to the jack on the top of the phone, and if there is  
a PC, it must be connected to the jack on the right side of  
the phone. Otherwise the phone will not function.  
Password: iPhone06  
4
 
Figure 2 shows the welcome page of the configuration portal.  
The phone can be configured through the main menu  
provided by this portal.  
NOTE: Except for upgrading the software online (decribed in  
subsection 3.2.7), the configuration for the SIP ND2100 series  
will not be activated until the phone has been reset.  
Fig 4: Configuration of Speed Dial Keys  
3.2.4 Configure the Call Features (Fig. 5)  
Fig 2: Teledex iPhone Configuration Portal  
The configurable call features include Do Not Disturb, Call  
Transfer, Call Forward No Answer, Call Forward Busy, Call  
Waiting, and Call Forward All. A call forward extension  
number can be pre-configured. A description of each  
feature is below:  
3.2.2 Change Network Configurations (Fig.3)  
To change network configurations via the configuration  
portal, follow these steps:  
1. Click “Network Info” on the left side menu.  
Do Not Disturb: The phone will not ring upon any  
incoming call.  
2. There are two options for the item “Acquire IP Through.  
Select “Use DHCP” if you want to use DHCP to get an IP  
address automatically. Otherwise, select “Use Static IP”.  
Call Transfer: Transfers the incoming call to another  
number or extension.  
3. Input the phone’s IP address and subnet mask if using  
static IP address. Input the gateway address, DNS server  
address, SMTP server address and time zone.  
Call Forward No Answer: The incoming call will be  
forwarded if there is no answer for 18 (eighteen) seconds.  
4. Click “Submit”.  
Call Forward busy: Incoming calls will be immediately  
forwarded if the phone is off hook.  
Call Forward All: All incoming calls will be  
forwarded automatically.  
Call Waiting: Answers one incoming call, while placing  
the existing call on hold.  
To enable or disable call features through the  
configuration portal, follow these steps:  
1. Click “Call Features” on the left side menu.  
2. Check the box of the feature you wish to enable,  
or uncheck a box to disable it.  
SMTP  
3. Fill in the call forwarding number, if the Call Forward  
feature is enabled.  
4. Click “Submit.  
Fig 3: Network Configuration  
3.2.3 Configure the Auto Dial Keys (Fig. 4)  
To change auto dial configuration follow these steps:  
1. Click “AutoDial Keys” on the left side menu.  
2. Input the number associated with each auto dial keys.  
3. Click “Submit” to save changes.  
5
 
Fig 5: Call Feature Configuration  
Fig 7: Reset the Phone  
3.2.5 Upgrade the Phone’s Firmware (Fig.6)  
3.2.7 Restore to Factory Configuration  
To update the phone’s firmware through the configuration  
portal, click “Online Upgrade” on the left menu.  
To restore the phone to the factory (default) configuration  
via the configuration portal, follow these steps:  
1. Click “Restore to Factory” on the left menu.  
2. Click “Restore” to restore factory settings.  
There are three update options from which to choose:  
1. Set TFTP Address Only – Changes the TFTP address on the  
phone, leaving the rest of the firmware untouched.  
4. Using the SIP ND2100 Series IP Phone  
2. Upgrade Application – Uploads new firmware from the  
After the SIP ND2100 series has been configured and  
activated by the network administrator, it is ready to use.  
This section describes how to place, receive and manage  
phone calls.  
TFTP server, and reboots the phone.  
3. Upgrade Data – Updates the data file, and reboots  
the phone.  
Choose one update option. Set the TFTP server address  
provided by Teledex. Click “Submit” to upgrade the firmware.  
4.1 Using the Handset and Speakerphone  
4.1.1 Using the Handset  
NOTE: For update options 2 and 3, do not reboot the phone  
If the handset is connected and lifted out of the cradle  
(releasing the hookswitch), it will take precedence over the  
speaker or a headset (if connected). The speaker or headset  
will be muted.  
manually. Wait for the phone to reboot itself.  
4.1.2 Using the Speakerphone  
If the handset is in its cradle with no headset connected,  
and the SPEAKER key is pressed, the speakerphone is  
engaged, enabling handsfree calls. The SPEAKER LED  
will be illuminated when this mode is active.  
4.1.3 Switching between Handset and Speakerphone  
When a call is in progress using the handset, press the  
SPEAKER key, then hang up the handset. The SPEAKER LED  
will flash, and the speakerphone will become active. If the  
handset is not hung up within twelve (12) seconds, the call  
will remain on the handset.  
Fig 6: Online Software Upgrade  
4.1.4 Adjusting the Ringer Volume  
When the phone is either idle or ringing, press the up or  
down arrow key to raise or lower ringer volume.  
3.2.6 Reset the iPhone (Fig.7)  
Use this configuration page to manually reset the phone.  
4.1.5 Adjusting the Speaker Volume  
NOTE: Except when upgrading the software online  
(described in section 3.2.7), the phone should be reset  
after modifying any configurations.  
Activate the speaker through pressing the SPEAKER key. With  
the speaker active, press the up or down arrow key to raise or  
lower speaker volume to the desired level.  
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4.1.6 Adjusting the Handset Volume  
Note: Alternatively, it is not necessary to wait for the third  
party to answer before transferring a call. To make a “blind  
transfer,” simply hang up while the other party’s phone is  
ringing, and the third party will pick it up as any other  
incoming call.  
Activate the handset by picking it up. With the handset  
active, press the up or down arrow key to raise or lower  
handset volume to the desired level.  
4.2 Placing a Phone Call  
4.7 Redialing the Last Number  
There are various ways of initiating a phone call:  
Lift the handset (or press SPEAKER) and press the REDIAL key.  
The last number you dialed will be redialed.  
1. Lift the handset, listen for dial tone, and dial the phone  
number, using the keypad.  
2. Press the SPEAKER key. An available line will be activated,  
4.8 Pre-Dialing a Phone Number  
and you will hear dial tone. Dial the desired number.  
Before lifting the handset from the cradle, or pressing the  
SPEAKER key to get a dial tone, a phone number can be  
pre-dialed. Simply dial the phone number by pressing the  
number keys on the keypad, then lift the handset (or press  
the SPEAKER key) and the number will be dialed. You will  
hear DTMF touch tones as audible confirmation of the  
number being dialed.  
As soon as the IP-PBX recognizes a valid phone number, the  
call is placed.  
4.3 Receiving a Phone Call  
When there is an incoming call, the ringer sounds.  
To answer the call, do one of the following:  
4.9 DTMF Signaling  
1. Pick up the handset and begin your conversation.  
2. Without removing the handset, press the SPEAKER key,  
and speak in the direction of the base microphone.  
Telephone systems use DTMF (Dual Tone Multiple Frequency)  
signaling for various functions, most prominently as audible  
feedback to confirm the dialing process. Tones are  
generated when the number keys are pressed. In addition  
to dialing a phone number, DTMF signaling can be used  
for various purposes when a call is in progress, such as for  
entering an extension number, responding to voice prompts  
by automated telephone answering systems, entering  
passwords, PINs, account numbers, etc.  
To reject the call, simply press the FLASH key.  
To end the phone call, simply hang up the handset, or press  
the SPEAKER key (if the speakerphone was used).  
4.4 Using Mute  
To prevent the other party on the line from hearing what is  
being said on your end of a phone call, you may use the mute  
function of the phone. To use Mute:  
5. Advanced Features of the SIP ND2100 Series  
Advanced features of the SIP ND2100 series include:  
1. Press the MUTE key; the MUTE LED will illuminate.  
Call Forwarding  
Call Waiting  
2. To disengage Mute, press the MUTE key again.  
While in Mute mode, you will be able to hear the other party,  
but they will not hear you.  
Speed Dialing  
Conference Calls  
Voice Mail  
4.5 Using Hold  
To place a call on Hold, press the HOLD key. The line will  
remain engaged, but neither party will be audible to  
each other. The active line’s LED will flash slowly while  
Hold is activated.  
This section will explain these features.  
5.1 Using Call Forwarding  
This feature must be enabled and configured through  
the configuration portal. If this process has been  
completed (as described in subsection 3.2.5), incoming  
calls can be automatically forwarded to the preset  
forwarding phone number.  
To disengage Hold, and return to the call, press the  
HOLD key again.  
4.6 TRANSFERRING A CALL  
Note: This feature will not be valid unless it is enabled.  
5.2 USING CALL WAITING  
The ND2210S can transfer an ongoing call to another phone  
on the same network if this feature is enabled through web  
portal configuration.  
Note: This feature will not be valid unless it is enabled  
through web portal configuration.  
If this feature was enabled through web portal configuration  
as described in subsection 3.2.5., you hear the call waiting  
tone during a call, on a single line phone model (ND2105S,  
ND2110S, ND2105 and ND2110S), press FLASH to answer the  
second call. The first call is automatically placed on hold. To  
switch between calls, press FLASH again.  
To transfer a call:  
1. Press the FLASH key; this will place the call on hold and  
activate the second line.  
2. Dial the number or extension of the party to whom you  
wish to transfer the call.  
3. When the party answers, explain that the call is being  
transferred, then hang up. The call will be transferred.  
5.3 Speed Dialing  
Speed dialing is useful for frequently-dialed numbers. Speed  
dial keys are loacted above the dial pad. Numbers up to  
thirty-two (32) digits in length may be stored.  
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5.3.1 Programming the Memory Dialing Keys Through  
the Concealed STORE Key  
ADVANCED FEATURES  
5.5 Using Voice Mail  
5.5.1 Message Waiting  
The speed dial keys can be programmed not only through  
the configuration portal (as described by subsection 3.2.3)  
but also through the concealed STORE key.  
If the red message waiting indicator is flashing slowly, voice  
mail messages are waiting to be retrieved.  
The STORE key is concealed to deter unauthorized tampering.  
With the clear plastic overlay and faceplate removed from the  
phone, locate the STORE key as noted in the phone diagram  
(Fig. 1). This recessed key is located above number ‘3’ on the  
dial keypad. To program an auto-dial key:  
5.5.2 Retrieving Messages  
Press the MESSAGE key. The speakerphone will be activated  
(unless the handset is off-hook) and the phone calls the  
voice mail server. Follow the voice prompts for entering  
your password, listening to, saving and deleting messages.  
When all unheard messages have been listened to or  
deleted, the message waiting light will turn off.  
1. Press the recessed STORE key and release it.  
2. Enter the number or extension to be programmed.  
3. Press the auto-dial key where the number is to  
be stored.  
NOTE: Message waiting number must be pre-configured  
4. Repeat the procedure as needed for additional  
auto dial keys.  
before using this feature. (Refer to subsection 3.2.2)  
6. Care and Troubleshooting  
5.3.2 Configure the Timed Pause for the Speed Dial  
Your Teledex SIP ND2100 series IP phone will provide years  
of trouble-free service, particularly if it is maintained in an  
indoor office environment.  
The PAUSE key can be used to provide a timed pause  
between dialed digits within a stored auto dial number.  
The timing of the pause is programmable, with the factory  
default set to one second. To change the pause timing:  
6.1 Cleaning the SIP ND2100 Series  
Dust or deposited materials caused by normal handling of  
the phone handset or base should be removed occasionally  
to ensure optimal performance. Use a soft cloth moistened  
with water to wipe the plastic exterior parts.  
1. Press the STORE key (see Fig. 1).  
2. Press the PAUSE key (see Fig. 1).  
3. Press a number from 0 to 5 on the dial keypad.  
The number selected will be the pause timing in  
seconds (for example: pressing the ‘3’ key will insert  
a 3-second pause).  
CAUTION: Do not use solvents, powders or spray  
cleansers that may leak into the electronic components  
and cause damage.  
4. Press the STORE key. The selected pause time is now  
inserted into the dialing string.  
6.2 In Case of Trouble  
If the SIP ND2100 series does not seem to function as  
expected, there are several troubleshooting techniques  
that may be tried before calling the network administrator.  
5.3.3 Using the Speed Dial Keys  
To place a call using the speed dialing feature, lift the  
handset out of the cradle, or press the SPEAKER key, then  
press the desired speed dial key. The DTMF dialing tones will  
be heard as the call is placed. Alternatively, you may press  
the desired speed dial key, then lift the handset (or press the  
SPEAKER key) and the number will be dialed, as in  
“pre-dialing.”  
6.2.1 Disconnect From the Network  
Unplug the network cable from the wall jack. Wait at least  
fifteen (15) seconds, then plug the cable back into the same  
jack. The phone will attempt to re-establish contact with the  
IP-PBX. In many cases, this will restore normal operation.  
5.4 Three-Way Conference Calls  
WARNING: Risk of electrical shock! Dangerous voltages may  
be present on the exposed terminals of the network patch  
cable after it is plugged into the network wall jack.  
The SIP ND2100 series supports three-way conference calling.  
The FLASH key allows the user to include two other parties in  
a three-way conversation.  
6.2.2 Disconnect the PC  
Initiating a Three-Way Conference Call  
1. Place or receive the first call.  
If there is a PC or other network device connected to the port  
on the side of the phone, disconnect the cable to the PC or  
device from the base, then perform the actions from section  
6.2.1 (Disconnect From the Network).  
2. Press FLASH.  
3. Dial the third party, and wait for them to answer.  
4. Press FLASH again to join all three callers.  
6.2.3 Check the Cords and Cables  
5. To disconnect the third party and return to a two-party  
If the previous two steps do not solve the problem, all of  
the cords and cables (including handset cord and headsets)  
should be disconnected, inspected for dirt or corrosion,  
and reconnected.  
call, press FLASH again.  
8
 
7. Appendix A – European Requirements  
9. Appendix C – Product Support  
If you need technical assistance with this product,  
please contact Teledex via one of the following methods:  
This product complies with the following CE requirements:  
89/336/EEC EN 55024  
Telephone  
408.363.3100  
EN 55022 EN 60950 (CB SCHEME)  
8. Appendix b – SIP ND2100 Series Product Specifications  
Email  
TELEPHONE TYPE  
Single-line, Voice over Internet Protocol network terminal  
Internet  
Call Manager Protocol  
SIP (Session Initiation Protocol)  
If you feel that the information contained herein does not  
represent the way your product is operating, check our  
of this documentation.  
Dial Keypad  
12 keys: Numeric 1 – 9, 0, *, #  
Capable of DTMF signaling  
Speed (Memory) Dialing Keys  
SIP ND2105, SIP ND2105S: 5 programmable keys  
SIP ND2110, SIP ND2110S: 10 programmable keys  
Function Keys  
Hold, Mute, Messages, Flash, Redial, Store, Pause,  
Volume (Up/Down), Speaker (SIP ND2105S, SIP ND2110S only)  
LEDs: Message Waiting, Mute,  
Speaker (SIP ND2105S, SIP ND2110S only)  
Network Connection  
Ethernet 10/100BaseT, RJ-45 connector, 2 ports  
(One supporting PoE)  
Uplink to network and switch  
Pass-through, switched, for local PC  
Audio Input/Output  
Handset (included), RJ-10 connector  
Microphone (built-in)  
Speaker (built-in)  
Power  
Power supplied from network switch (PoE), or from  
approved local power adapter  
Dimensions  
6.0”x 9.0”x 2.32”  
Weight  
2.0 lb.  
9
 
Switched Port (Out)  
(Standard location; may  
vary by manufacture date)  
Fig 1: SIP ND2100 Series Diagram  
10/100 Port (In)  
Switched Port  
(Alternate location; may  
vary by manufacture date)  
Speed Dial Keys  
(Configuration varies by model;  
not all keys may be present)  
Speaker (Under Handset)  
Handset  
Pause (Recessed)  
Store (Recessed)  
Dial Pad  
Volume Up/Down  
Redial  
Hold  
Messages  
Mute  
Microphone  
Speakerphone Flash  
(SIP ND2105S and ND2110S models only)  
10  
 

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